Shipping Policy
Shipping
We ship within 24 hours of receiving cleared funds.
How much is postage?
The postage is determined by the weight of your order and the postcode of delivery. You can calculate this cost at the checkout stage of your purchase.
Standard Shipping Method: Australia Post Parcel Post.
Postage is charged at Australia Post flat rate as they're the only freight that delivers everywhere in Australia.
Can I track my order?
Yes you can. The Australia Post Parcel Post has a tracking number on it which will be sent to you via email once the soap has been sent.
Delivery
Delivery times will vary depending on your location.
Return to Sender
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Great care is taken to ensure that your item arrives in perfect condition, free from defect.
If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.
Damaged Goods
All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility if the item becomes lost or damaged in transit.
Returns & Exchange Policy
Due to the nature of our products, we are cannot accept returns or exchanges but may be able to work out another solution. If you are not 100% happy with your order, contact us via email and we will do our best to help.